80% of car shoppers state that reviews of dealerships are a vital part of their car buying process.
Are Your Online Reviews and Reputation Important to You?
Shopper Reviews will increase your Google, Facebook, Yelp, Trustpilot reviews and more importantly your ratings will increase over time. We have several proven dealers using this model.
We do this by giving your sales reps and your service reps access to our app which is free to download.
Whenever a sale is made and when the customer is at their happiest, at the time of sale, the sales rep/service rep or CSI will text the customer while being in front of them telling them “the best way you can thank us is to leave us a five star review.” The customer then fills out the review by clicking on the text link and this takes less than one minute to complete. If your customer does not have any social media profiles they can and will be able to leave a website review.You then have new reviews on over 95% of your sales.
How many reviews do you currently have the past decade on Google? We have been known to double your reviews in 3 months time and with a higher rating.
These reviews are shared on your social media via Facebook, Twitter, LinkedIn and business website within minutes from our Shopper Reviews app. Your dealership social media manager can then login during the week and respond to reviews from our portal. All of these reviews help your local SEO and increase customer confidence which increases sales. We will even assist in helping you set everything up.
Gain an Edge
Less than 33% of dealer reviews by consumers are replied to. A thorough analysis shows that response rates by dealer reviews positively correlates with a higher average star rating.
The same trend is true throughout the state. Delaware has an average response rate of more than 55% and is the highest rated State (4.6/5). On the opposite spectrum, South Dakota (3.8/5), the lowest average dealer status, holds a reaction rate of less than 10% on the average.