80% of car shoppers state that reviews of dealerships are a vital part of their car buying process.
Which car dealership would you buy a car from?
The dealership with a Google rating of 3.1 or the dealership with the Google rating of 4.5?
Are Your Online Reviews and Reputation Important to You?
Shopper Reviews will increase your Google, Facebook, Yelp, Trustpilot reviews and more importantly your ratings will increase over time.
Reviews and ratings play a crucial role in the automobile industry. As customer reviews and ratings for a company increases, so does their google ranking.
The importance of reviews for google rankings is such that it has been said that "the only way to rank above competitors on Google search results pages is to have more reviews than they do."
If you're in the business of selling cars, then you need to make sure that your customers are happy. This means having great customer service, making sure your product or service is high quality and then making sure that your customers know about it. If you follow this advice then you will find that your google ranking goes up too.
We give your sales representatives and your service representativess access to our app which is free to download.
These reviews are shared on your social media via Facebook, Twitter, LinkedIn and business website within minutes from our Shopper Reviews app.
Whenever a sale is made and when the customer is at their happiest (at the time of sale), the sales rep/service rep or CSI will text the customer while being in front of them, telling them “the best way you can thank us is to leave us a five star review.”
Your dealership social media manager can then login during the week and respond to reviews from interactive and easily accessible portal.
The customer then fills out the review by clicking on the text link which takes seconds to complete. If your customer does not have any social media profiles they are able to leave a website review. You then have new reviews on over 95% of your sales.
All of these reviews help your local SEO and increase customer confidence which increases sales. We will even assist in helping you set everything up.
Gain An Edge
Less than 33% of dealer reviews by consumers are replied to. A thorough analysis shows that response rates by dealer reviews positively correlates with a higher average star rating.
The same trend is true throughout the state. Delaware has an average response rate of more than 55% and is the highest rated State (4.6/5). On the opposite spectrum, South Dakota (3.8/5), the lowest average dealer status, holds a reaction rate of less than 10% on the average.