Retail Industry

More than 75% of customers trust online reviews as much as they trust a family member or friend’s recommendation.

Which store would you shop at? The store with a 3.0 Google rating or the store with the 4.3 Google rating?

The Impact of Reviews on Retail

Several research studies and surveys exhibit the impact of reviews on retail:

Companies Need to Listen

Businesses need to know that reviews are the most vital source of customer feedback. Reviews give insight into what your customers are saying about your product and services, your employees, your facilities, and your brand.

By monitoring and analyzing the trends and patterns within reviews over time and location, businesses are able to understand their customers outlook of their brand.

By using specific information, these businesses are able to view which location or region is doing a more positive job with interacting with customers and which need to focus on specific issues.

There is an increase in the use of mobile geo-locating based information.

Customers are looking at all of a business’ positive and negative reviews—and how you respond to them—to gain a better insight of your business as a whole.

We give your employees access to our app which is free to download.

When a customer is done shopping and is at their happiest, the employee will text the customer while being in front of them, telling them “the best way you can thank us is to leave us a five star review.”

The customer then fills out the review by clicking on the text link which takes seconds to complete. If your customer does not have any social media profiles they are able to leave a website review. You then have new reviews on over 95% of your sales.

These reviews are shared on your social media via Facebook, Twitter, LinkedIn and business website within minutes from our Shopper Reviews app.

Your manager can then login during the week and respond to reviews from our interactive and easily accessible portal.

All of these reviews help your local SEO and increase customer confidence which means an increase of new sales from new customers. We will even assist you in setting everything up.