Hospitality Industry

Responses from management to hotel guests reviews have been shown to an increase of review stars and over a 15% rise in the amount of future reviews.

Which hotel would you stay at? The hotel with the 3.1 Google Rating or the hotel with the 4.5 Google Review Rating?   

Convincing Research    

A review is a type of feedback given by a customer, either about a product or service. Online reviews can be shared publicly on social media, on blogs, and on the company website. They are an important part of marketing for companies and building their reputation. Reviews also help small businesses attract new customers and increase revenue, as long as they respond to them in a timely and professional manner.

Reviews are important for hospitality businesses that want to get more customers. Google has been known to rank local businesses higher in search results when they have reviews from other customers on third party websites such as Yelp or Zagat.

Reviews can make or break a small business. It’s essential to engage as many customers as possible and get them to leave reviews on your listing. The easiest way to do this is by providing excellent customer service and making sure that the customers are happy with your product or service.

A hospitality company can use google rankings to their advantage: they first need to make sure that the listing is accurate and up-to-date, so that the search engine considers it relevant for a given keyword. Then they have to ask potential customers for reviews on google, which will increase their customer base and the number of reviews they have on their listings.

The review site TripAdvisor has long been the main source for hotel and travel destination reviews (claiming “500 million+ unbiased traveler reviews”).

Social media sites such as Instagram and Facebook slowly became the next avenue for review sources. These sites required companies to create customer service teams that focused solely on controlling social media platforms.

Google Competing ​

Google is now beginning to compete with all these review sites. They are now geo-pinging consumer’s phones that are located in hotels asking for reviews.

Google Local Guides are being recommended to write reviews, answer questions, and take photos of locations.

Over 1,200 Google Local reviews are being posted per day for hospitality chains throughout the world. 

We give your front desk receptionists access to our app which is free to download.

When a guest's stay is over and the hotel guest is at their happiest, the front desk receptionist will text the patient while being in front of them, telling them “the best way you can thank us is to leave us a five star review.”

When a hotel guest's stay is over and they're at their happiest, the front desk receptionist will text the patient while being in front of them, telling them “the best way you can thank us is to leave us a five star review.”

These reviews are shared on your social media via Facebook, Twitter, LinkedIn and business website within minutes from our Shopper Reviews app.

Your manger can then login during the week and respond to reviews from our interactive and easily accessible portal.

All of these reviews help your local SEO and increase guest confidence which means an increase of new reservations from new guests. We will even assist you in setting everything up.