Reviews are Vital
Restaurants survive on customer reviews. Any type of review can determine whether a restaurant will stand another day. But how you respond to all these reviews is just as important as earning positive reviews.
Whatever the size or type of restaurant—national chain, cafe, or a bar— review management is vital for your business.
List Your Business
It's important to list your business on Google My Business, Facebook, TravelAdvisor, and Yelp as well as relevant restaurant directories as well. Look for sites such as Urbanspoon and OpenTable. Don't forget to list your business on local newspaper and tourist sites as well.
By listing your business on all relevant sites and directories, you'll have given yourself more tools to respond to customer reviews and ratings and thereby interact with more of your customers. These interactions you have with your customers allows them to know your listening and view your business as one that “cares about the customer.”