Restaurant reviews are read by more people online than any other industry, yet less than 40% of businesses respond to these reviews.
Which restaurant would you choose to dine in? The restaurant with a 3.8 Google rating or the restaurant with the 4.7 Google rating?
Reviews are Vital
Restaurants survive on customer reviews. Any type of review can determine whether a restaurant will stand another day. But how you respond to all these reviews is just as important as earning positive reviews.
Whatever the size or type of restaurant—national chain, cafe, or a bar— review management is vital for your business.
By listing your business on all relevant sites and directories, you’ll have given yourself more tools to respond to customer reviews and ratings and thereby interact with more of your customers.
These interactions you have with your customers allows them to know your listening and view your business as one that “cares about the customer.”